Protecting Your Privacy
Description
The Pandanus Group is committed to protecting the privacy of your personal information. This policy sets out the way we handle your personal information including the use and disclosure of your personal information, as well as your right to access your personal information.
This policy only applies to our databases and files and does not cover any State, Territory, Commonwealth Government or Job Service Provider database or file. You are advised to contact the relevant government agency or Job Service Provider for a copy of their privacy policy.
Your Personal Information
In order to provide you employment, career development, training, and related services, we may need to collect personal information such as name, address, date of birth, email address, telephone numbers, work history, education history, qualifications, employment status, career details or other information generally contained in a resume.
Employment, career development, training and related services includes, employment, training, and skills development programs, mentoring and individual support, career development activities such as referral to education or training programs, and assistance to access education or employment.
Sensitive information
We may need to collect ‘Sensitive information’ which is a subset of personal information, and we may collect Information about an individual’s:
- racial or ethnic origin
- criminal record
- Health information about an individual
- Biometric information that is to be used for the purpose of automated biometric verification or biometric identification, or biometric templates.
Sensitive information is afforded a higher level of privacy protection than other personal information. We recognise that inappropriate handling of sensitive information can have adverse consequences for an individual or those associated with the individual.
We may need to disclose sensitive personal information to a host employer and strictly for the purpose of immediate employment and/or employment reporting. We will not disclosure sensitive personal information for any other purpose other than when required by law or for official use only. The collection of sensitive personal information pertaining to the membership of a Professional Association, Trade Association or Trade Union for the purposes of employment is not permitted.
Collection
Where practicable The Pandanus Group will endeavour to collect personal information directly from you. We will need to collect personal information from you such as your name, your address, your date of birth, your qualifications, your skills, your previous employment history, your education details, tax file number, banking details and details of drivers’ and other licences you hold in order to provide you with employment and associated services.
To provide you with employment, career development, training, and related services we may also collect personal information from other third parties such as any referees nominated by you, educational institutions, other service providers, and enforcement authorities.
At the time that, or as soon as practicable after, The Pandanus Group collects your personal information we will take reasonable steps to ensure that you are made aware of:
- The Pandanus Group’s identity and how you can contact us;
- your rights with regard to accessing your personal information;
- the purpose for which your personal information was collected;
- to whom we usually disclose your personal information;
- any law that requires us to collect particular personal information; and
- the main consequences, if any, for you if you do not provide all or part of the information we require.
The Pandanus Group will only collect personal information by fair and lawful means and not in an unreasonably intrusive manner.
Use and Disclosure
We will use our best efforts to ensure that the information you provide to us remains private and is used only for the purposes mentioned above.
The Pandanus Group will not reveal, disclose, sell, distribute, rent, license, share or pass your personal information on to a third party, other than those that we have an agreement with ensuring that the third party affords your personal information similar levels of protection as we do.
In order to provide you with employment, career development, training, and related services, we may need to disclose your personal information to third parties such as potential employers, other service providers, and providers of work experience placements.
Further, we may use and disclose your personal information to provide you with employment, career development, training and related services specified to you at the point of collection or for another purpose if:
- you would reasonably expect us to disclose it for that purpose;
- that purpose is related to the purpose specified to you at the time of collection.
- The Pandanus Group reasonably believes that the use is necessary to lessen or prevent a serious and imminent threat to an individual’s life or health;
- The Pandanus Group has reason to suspect that unlawful activity has been, or is being engaged in, and uses the information as part of its investigation, or in reporting its concerns to the relevant authority;
- the use and disclosure is specifically authorised by law; or
- the use and disclosure is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty, or for the protection of the public revenue.
The Pandanus Group does not use or disclose your personal information for the purposes of direct marketing unrelated products or services.
Data Quality
The Pandanus Group will take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You are encouraged to help us keep your personal information accurate, complete, and up to date by contacting your consultant or this organisation and informing us of any changes to your details.
You can contact us on 1800 845 133 on any business day.
Data Security
At The Pandanus Group we are committed to protecting the privacy of your personal information. We take reasonable steps to protect your personal information from misuse, loss and from unauthorised access, modification, or disclosure. We ensure this by having such security measures as:
- Individual password access to systems and databases
- Firewalls
- Secure file cabinets
- Building security systems
We will also take reasonable steps to destroy or permanently de-identify personal information if it is no longer required for any purpose.
The Internet and Your Privacy
The Pandanus Group uses the World Wide Web in order to provide employment, career development, training, and related services. The following statement outlines how in the context of our web site your information is protected and recorded. By using the site, you consent to the uses and disclosures outlined previously in this privacy policy.
The Pandanus Group takes reasonable steps to protect your security when using our site, but you should be aware that transmission of information to and from a website may never be totally secure.
While we will strive to ensure the personal information transmitted to or from our website is secure and protected from unauthorised access, we cannot fully guarantee the security of your information during the transfer process. Transmission is at your own risk.
The Pandanus Group uses a range of security measures, including password access to some services available on The Pandanus Group website.
Links to Other Sites
Our web site contains links to other sites, which are not subject to our privacy standards, policies, and procedures. You will need to review those web sites directly to ascertain their privacy policies and practices.
Cookies
The Pandanus Group’s website uses cookies. Cookies are pieces of information that a website can transfer to an individual’s computer for record keeping. Cookies can make using our website easier to navigate by storing your individual preferences. This will enable you to take full advantage of the services that our website offers. The use of cookies is a widely used industry standard and you will find most major websites use them.
You can configure your hard drive to not accept cookies; however, you may lose some functionality in certain areas of our website.
Access and Correction
You will be provided with the opportunity to access the personal information we hold on you and where appropriate, you may be able to correct that information if it is deemed to be incorrect.
You may be required to fill out a form in order to obtain access to your personal information. This form can be obtained from any staff member.
There may be some cases where we are unable to provide you access to your personal information, however The Pandanus Group will explain the reasons why this access was denied.
Resolving Privacy Concerns
You are able to raise any concerns you may have regarding our personal information handling practices by either discussing your concerns with your personal consultant or by calling The Pandanus Group on 1800 845 133 on business days. Your complaint will be managed and resolved through our Customer Communication policy and procedures.
Complaints about our management of your personal information may also be made to the Australian Information Commissioner by following the procedures at: http://www.oaic.gov.au/privacy/making-a-privacy-complaint
Contacting Us
If you have any questions about our Privacy policy, or about the way we manage your personal information:
You can write to us at;
The Pandanus Group Pty Ltd
PO Box 2146, Keperra QLD 4054
You can phone our offices on 1800 845 133
You can email us at info@pandanus.au