Your Role. Your Rights. Our Standards.
How We Work at Pandanus Workforce
At Pandanus Workforce, strong partnerships are built on clarity, consistency, and trust.
This page brings together the policies, procedures, and frameworks that guide how we support our people, deliver for our clients, and operate across every project and location.
Here you’ll find the standards that underpin our commitment to:
- Safe, respectful, and inclusive workplaces
- Professional delivery across complex projects
- Accountability, compliance, and continuous improvement
If you’ve been shared this link, you’re part of our commitment to doing things the right way — transparently, responsibly, and with purpose.
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Workplace Policies
Diversity & Inclusion Policy
Pandanus Workforce’s Diversity and Inclusion Policy creates a safe, respectful, and equitable workplace reflecting community diversity. Objectives include valuing differences, promoting equal opportunities, and creating culturally safe spaces. It guides recruitment, training, and leadership, aligning with key anti-discrimination laws.
Drug & Alcohol Policy
Pandanus Workforce’s Drug and Alcohol Policy enforces a zero-tolerance approach to illicit drugs and alcohol at work. Employees must not be impaired and have a BAC of 0.00%. Testing (pre-employment, random, for-cause, post-incident) may be conducted. Breaches may lead to termination. Confidential support is available for dependency.
Modern Slavery Policy
Pandanus Workforce’s Modern Slavery Policy has a zero-tolerance approach to all forms of modern slavery and exploitation within its operations and supply chain. It mandates lawful employment practices, fair pay, and requires suppliers to uphold ethical standards. The company investigates all reports and discloses findings annually.
Social Procurement Policy
Pandanus Workforce’s Social Procurement Policy uses purchasing to drive positive social, economic, and environmental outcomes. It prioritises local/regional procurement, Indigenous engagement, workforce inclusion for underrepresented groups, and sustainable practices. Social criteria are included in tender evaluations
Recruitment and Selection Policy
The Pandanus Workforce Recruitment and Training Procedure defines the process for hiring, verification, induction, and ongoing training. Key steps include selection based on qualifications, pre-employment medicals/D&A tests, mandatory verification of competency (VOC), and completion of site-specific inductions. Training needs are identified and recorded in a Training Matrix
Client Health & Safety Policy
The Client Health and Safety Status (CHSS) Form is the primary platform for Pandanus Workforce and Clients to exchange WHS information and coordinate activities. It ensures clients consult on WHS matters, as they share non-delegable duties. The form surveys site safety, high-risk work (heights, confined space), and plant/equipment safety.
Employee Relations Policy
The Employee Relations Management Plan details strategies for internal/external ER/IR resources, industrial regulation, and labour sourcing. It includes recruitment procedures, Indigenous employment arrangements, and established processes like the Counselling & Disciplinary Procedure
Staff Grievances & Dispute Resolution
The Staff Grievances and Dispute Resolution Policy promotes open communication and the internal resolution of work-related complaints. The preferred process starts with a discussion between the employee and their immediate supervisor. Formal procedures involve documentation, confidentiality, and potentially Human Resources or the Director if unresolved or if the issue involves the manager.
Health, Safety & Wellbeing
Remote Location Work Policy
The Safe Work Method Statement (SWMS) for Remote Location and Working Alone outlines essential controls for injury, emergency non-response, and manual tasks in isolation. Key measures include using reliable communications (radio/sat phone), following a contact schedule, maintaining first aid, and requiring two employees for high-risk work.
Counselling & Discipline Procedure
The Counselling & Disciplinary procedures outline a four-level process for addressing unsatisfactory performance or misconduct: Counselling, Formal Warning, Final Warning, and Dismissal. The policy allows for suspension with full pay during investigation and dictates that dismissal may occur after warnings fail or immediately for serious misconduct.
Incident Investigation Procedure
The Incident Investigation Form is used to collect details on Injury/Illness or Incident/Near Miss events. It requires an investigation team and records the task, what happened, and contributing factors across four categories: Environment, Equipment/Materials, Work Systems, and People. It culminates in a section for Corrective Actions (what, who, when) to fix the problem.
Fuel Storage & Refuelling Policy
The Safe Work Method Statement (SWMS) for Fuel Storage, Refuelling & Decanting identifies hazards like fire, explosion, skin contact, and spills. Controls include wearing mandatory PPE, using bunding/drip trays, bonding/earthing during transfer, and having fire extinguishers/spill kits readily available.
Earthmoving SWMS
The Safe Work Method Statement (SWMS) for Earthmoving addresses key hazards like plant collision, trench/excavation collapse, striking services (underground/overhead), and operator fatigue. Control measures include a site-specific traffic management plan, mandatory service location before excavation, trench/bench protection, and daily pre-start checks of all equipment.
Piping and Drainage SWMS
This SWMS addresses piping and drainage hazards like trench collapse, service strikes, and manual handling. Controls include shoring/benching, service location (Dial Before You Dig), mechanical aids for heavy pipes, and mandatory PPE.
Traffic Control SWMS
This SWMS for Traffic Control focuses on managing hazards like vehicle collisions and pedestrian safety. Key controls include using proper signage, cones, and high-visibility PPE, as well as conducting visual pre-start inspections.
Earthmoving SWMS
The Safe Work Method Statement (SWMS) for Earthmoving addresses key hazards like plant collision, trench/excavation collapse, striking services (underground/overhead), and operator fatigue. Control measures include a site-specific traffic management plan, mandatory service location before excavation, trench/bench protection, and daily pre-start checks of all equipment.
Tyre Changing SWMS
The Tyre Changing SWMS covers hazards like manual handling, being struck by moving parts, and tyre bursts. Controls include daily pre-start checks, using correct tools/PPE, following safe inflation procedures, and reporting all incidents to the Service Manager.
Preliminary Indigenous Engagement Procedure
This plan outlines how Pandanus Workforce attracts and retains Indigenous talent. Key strategies include building relationships with educational providers, establishing an Indigenous Committee, and ensuring culturally sensitive issue resolution to meet participation targets.
